Payment Information
What payment method do you support?
We use PayPal to handle all our online transactions. When you checkout your order,
you will be transferred to the PayPal site and they will accept all major credit
cards: VISA, MASTERCARD, AMEX, DISCOVER as well as payments from your PayPal account
should you have one. Please note that if you do not have a PayPal account, please
select the ¡§Not a Member¡¨ option and they will just ask for your credit card information.
They will NOT ask you to join PayPal.
Do I need to pay sales tax?
We collect PST and use taxes for sales shipped to the province of British Columbia.
Orders for all items shipped throughout Canada will be charged the GST Tax. Additional
provinces may be added without notice. We shall not be liable for handling or customs
charges for shipments outside of Canada.
Why am I transferred to the PayPal site?
We currently use PayPal to handle all our online transactions. They offer added
protection for both you the customer and us the vendor. If we do not ship an item
that you ordered to you, your money is protected as PayPal will return the money
to you after an investigation into the incident.
What currency do you support?
We accept both USD and CAD currencies. There is a simple link on every page you
can click to adjust between both currencies.
Ordering Information
How can I place an order?
Ordering has never been simpler than on BattDepot.ca. Take advantage of our extensive
cross-reference database of over 10,000 different model descriptions to find the
exact battery or adapter that you are looking for. Simply add the items to your
shopping cart as you browse for everything you need and click on the checkout button
at anytime to begin the order process.
What is Express Check Out?
If you do not wish to become a registered user on our website, you can order items
without registering by selecting the "Express Check Out" option when you checkout.
We will not perform any account verifications and will ship your order to the address
that you specify.
What is the Check Out process?
Once you¡¦ve selected all the items you wish to buy and they are all listed in your
shopping cart, you need to checkout the items and pay for the goods. Just like any
grocery store or retail store, you must proceed to the checkout counter to pay for
the items. After the items are checked out, you simply pay the total amount and
we will ship you the items.
When will my product ship?
Here at BattDepot.ca we use the latest technologies in resource planning to make
sure we keep adequate stock on all our products. In the event that your product
is out of stock, we will inform you of a possible delivery date which should be
no longer than 2 weeks from your date of purchase. All in-stock orders will be shipped
either the same day or the next business day.
Can I make changes to my order?
If you have not made payment for your order you can easily hit the back button on
the bottom (not the back button on your browser) to return to the shopping cart
page and make changes to your order. If you have already completed the transaction
and made payment, please call our customer service line and a representative will
help you cancel the order so that you may go back online and create the order with
all the changes you would like to make. Please see the following question to find
out the stipulations with canceling an order.
Can I cancel my order?
We will only cancel the order if the item has not been packed or shipped. Please
call our customer service line and a representative will check the internal status
of your order. Once it is packed you are responsible for all the shipping charges
to send the item(s) to you and the shipping charges to send the item(s) back to
us.
How can I check the status of my order?
If you are a member of the website, you will see your order history with the status
of each order in the main part of the screen when you login. To track your shipment,
simply click the details link of the order you wish to check and then click over
to the tracking tab to display the tracking number for your order. Click on the
link and we will redirect you to UPS.
If you are NOT a member of the website, you will see a link from your order confirmation
email. To track your shipment, simply click the link and we will redirect you to
your order status.
Pricing and Availability Notes
Prices are listed in our Website and are subject to change without notice. Prices
for certain government, corporate, and institutional customers may be set forth
in a bid or other written agreement between the parties. Payment is due before shipment,
unless credit terms have been arranged in advance with our credit department. In
such case, payment terms shall be as set forth in the credit agreement.
BattDepot.ca cannot guarantee that products and services advertised on the Website
will be available when ordered or thereafter. BattDepot.ca does not warrant that
the content of the Website including, without limitation, product descriptions,
cross-referencing or photographs, is accurate or complete.
BattDepot.ca reserves the right to: (a) correct any error, inaccuracy or omission
at any time without prior notice or liability to you or any other person; (b) change
at any time the products and services advertised or made available for sale on the
Website, the prices, fees, charges and specifications of such products and services,
any promotional offers and any other Website content without any notice or liability
to you or any other person; (c) reject, correct, cancel or terminate any order,
including accepted orders for any reason and (d) limit quantities available for
sale or sold.
The advertisements on the Website are invitations to you to make offers to purchase
products and services on the Website and are not offers to sell. All prices and
other amounts appearing on the Website are quoted in Canadian or US dollars.
Order Acceptance Policy
Orders are not binding upon us until accepted by us. Terms of payment are within
our sole discretion. Invoices are due and payable within the time period specified
on the invoice, measured from the date of invoice. We may invoice parts of an order
separately. Customer is responsible for, and will indemnify and hold BattDepot.ca
harmless from, any applicable sales, use or other taxes or federal, state or local
fees or assessments associated with the order. Customer must claim any exemption
from such taxes, fees or assessments at the time of purchase and provide the necessary
supporting documentation. Any sales, use or other applicable tax or fees or assessments
is based on the location to which the order is shipped. In the event of a payment
default, Customer will be responsible for all of our costs of collection, including
court costs, filing fees and attorney's fees.
Shipping Information
What is the shipping policy?
All orders (of in-stock items) are processed and shipped within 24 hours Monday
through Friday! For express and overnight shipments all orders placed before 3:00
PM PST will be shipped on the same business day. Orders placed after 3:00PM PST
will be processed and shipped on the next business day.
Orders for multiple items might be shipped in separate shipments if part of the
order is not immediately available in our stock so that you receive the available
items as soon as possible for your convenience. BattDepot.ca will not charge extra
shipping costs for orders that are sent in separate shipments.
Domestic Shipments
We offer FREE GROUND SHIPPING on all orders shipped to 48 continental states of United States and 10 provinces and 3 territories of Canada over $100. Orders under $100 and/or under 1/2 lb are shipped either via USPS Standard Mail or Canada Post. All other orders are shipped UPS Ground.
Shipments outside the contiguous USA & Canada
Rates for Alaska, Hawaii, US territories and International customers will vary based
on the weight of the order and destination. The exact shipping costs are calculated
during the checkout process online.
What shipping methods do you support?
By shipping with UPS (United Parcel Services), BattDepot.com is committed to providing our customers with a carrier that is reliable and responsible with their shipments. We are also able to provide our customers with the latest technologies with order tracking so that every package we ship can be traced to their exact location at anytime prior to delivery. The following are the shipping methods supported by UPS (United Parcel Services) with a description on the suggested travel time.
UPS Ground US/Canada : 2 to 7 business days (may take up to 8 business days)
Purolator Express (Canada Only): 1 to 2 business days
UPS Express US/Canada : 2 to 4 business days
UPS Overnight US/Canada: Next business day (order must be placed before 3:00pm PST)
USPS/Canada Post APO / FPO: 1 to 2 weeks (depends on destination)
USPS/Canada Post P.O. Box: 5 to 10 business days
Special (Hawaii And Alaska): 2 to 4 business days
UPS International Express: 2 to 4 business days
Please note that the above shipping time does not include weekends and North America national holidays. Should you have any question about your shipment or an special request, please contact us directly.
Domestic Shipments
We offer FREE GROUND SHIPPING on all orders shipped to 48 continental states of United States and 10 provinces and 3 territories of Canada over $100. Orders under $100 and/or under 1/2 lb are shipped either via USPS Standard Mail or Canada Post. All other orders are shipped UPS Ground.
Shipments outside the contiguous USA & Canada
Rates for Alaska, Hawaii, US territories and International customers will vary based
on the weight of the order and destination. The exact shipping costs are calculated
during the checkout process online.
Shipping Rate
Unlike many other internet stores, we don't make profit by shipping charges. We only charge actual shipping cost and handling labor fee. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
When will I receive my order?
When you place an order (of in-stock items) we promise to ship out all orders within
24 hours of the order confirmation. Please review the shipping times suggested by
UPS for each shipping method and your order should arrive within those times specified.
If your order is out of stock, a customer service representative will notify you
by phone or e-mail regarding the estimated ship date for your order. We receive
shipments weekly so our out-of-stock wait times should be no more than 2 weeks and
should usually fall to within a week. If you do not wish to wait for your item,
you can cancel your order without any penalties. In following with our order cancellation
procedures, you may cancel our order until it has been packed and ready to ship.
What is your Backorder policy?
In the event that we don't happen to have one or more of your items in stock, and
we cannot get the items from the manufacturer within five working days. We will
notify you right away via e-mail and/or phone, at which point we'll let you know
how long it will be before we can ship your item(s). If there are multiple items
on your order, we will ship the items that are in stock right away. We will then
ship any items that are on back order once they come in. You will not be charged
any extra amount for shipping. If you do not want your order to be partial shipped,
please let us know.
All back ordered item(s) will remain on back order unless we are instructed by you
to cancel that item(s).
What is your return policy?
Customer may request for a refund or one-to-one exchange with us within (30)
days from date of invoice. You must provide the original invoice
(Either paypal confirmation or BattDepot.ca Confirmation) for all refund or exchange
transactions. All warranty, refund or exchange requests will NOT be processed
if the customer cannot provide original invoices. It is customer's
responsibility to keep all the invoices. Broken warranty seals on goods void
all warranties and returns where warranty and return can be made. BattDepot.ca
reserves the right to charge a fifteen percent (15%) restocking
fee for all returned items.
Order Status Information
How can I track my order?
Tracking your order online is made easy for both registered and non-registered members.
We send an email tracking notification to all our customers once our packages have
been shipped by UPS. You can visit www.ups.com and enter the tracking number provided
in the email to follow your shipment.
For registered members to track your shipment, simply login and click the details
link of the order you wish to check and then click over to the tracking tab to display
the tracking number for your order. Click on the link and we will redirect you to
UPS to see the shipment status.
For non-registered members, you will see a link from your order confirmation email.
To track your shipment, simply click the link and we will redirect you to your shipment
status.
"Order Status" Notes
We have 2 different status levels for your order.
|
In-Process: |
You have placed and order and made payment. We are in the process
of picking and packing the order for shipment |
|
Completed: |
The order has been picked up by the carrier. A tracking number
has been issued to the customer |
RMA Information
How can I return my order?
Please follow the 3 steps process for returning an order to us.
Step 1:
Please email techsupport@battdepot.com
and request for an RMA number and RMA Form. Fill out the RMA form and fax it to
1-888-738-7953 or Email a completed form to
techsupport@battdepot.com with your RMA number in the subject line. You
will receive a notification within the next business day on whether your case will
be covered under warranty.
Step 2:
Once you've obtained your RMA Number, ship and insure your defective
product along with the RMA Form enclosed in the package and a
copy of the original invoice back to the shipping center for BattDepot.ca.
The battery must be shipped in protected packaging or the warranty will not
remain valid. If the product is NOT shipped out within 7 days
of receiving notification of your RMA approval, the RMA number will not remain
valid. The package must be prepaid, sent by Regular mail only
(Canada customers use Canada Post and US Customers use USPS) with the RMA Number
marked clearly on the shipping label.
Step 3:
BattDepot.ca will inform you of the results after they have tested the product.
"RMA Status" Notes
Once we receive your return item, it is sent to our testing facility to determine
if the product is defective.
If it is in fact defective, BattDepot.ca will have the option of shipping a replacement
unit to you.
If the battery is not found defective, you will be responsible for shipping the
working battery back to you.
My Account Information
Why should I create an account?
There are many advantages to creating an account with BattDepot.ca. Our state-of-the-art
website allows you to check your entire order history and trace all your orders
from shipment to delivery. We provide all the order details online if you do not
have your original invoice handy to check against your shipment. Our system can
store all of your shipping addresses for your future orders. You don¡¦t need to type
in every time now. You can also sign-up to receive newsletters and promotion codes
we will send out from time to time to get even more savings.
How can I create an account?
Simply click on "New User? Sign Up" link and complete our easy-to-follow steps to
register.
How can I edit my account information?
Click on "Edit Account Information" link on the left side menu bar. You will be
able to change your login name and email as well as set a new password for yourself.
How can I edit my shipping address?
Click on "Manage Address Book" link on the left side menu bar and click on "Edit
Address" to edit your billing address or shipping address. For adding new shipping
address, click on "Add New Address" to add a new shipping address. You can also
delete other shipping addresses by clicking the "Delete Address" button. Please
note that add, edit or delete any addresses will not affect any pending orders.
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